Support
How to reach us, and answers to common questions.
Contact
- Write to us by email. Replies can take a few days.
- For partnership and collaboration enquiries, see Contact.
Frequently asked questions
What should I do if I find a bug?
Tap the speech-bubble (?) icon at the top right of the app and use “Report a bug” in the sheet that opens. You can preview what will be sent before you send it. No personal information is sent.
Where can I read the rules and strategy?
They are in the rules and strategy chapters in the app. The rules are also on this site in the rules guide.
You can ask about a hand with “Ask an AI” in the app.
Where are my practice records stored?
On your device only; they are not sent to our servers. Deleting the app or using “Erase everything and start over” in Settings erases them. On a new phone with the same OS, your device backup carries them over. Between iPhone and Android, use “Export records” and “Import records” in Settings.
How do I cancel my subscription?
In the app, open the plan section of Settings and use “Manage subscription” to open the store’s own screen.
On iPhone, open Settings, tap your name, then “Subscriptions” (Apple Support). On Android, use “Subscriptions” in Google Play (Google Help).
Deleting the app does not cancel the subscription. It renews automatically for the same period unless you cancel at least 24 hours before the period ends (Terms of Use, Article 7).
How do I restore my purchase?
After changing devices or reinstalling the app, open the plan section of Settings and use “Restore purchases” to get the paid features back.
A purchase works only on devices of the store where you bought it (iOS or Android); it cannot move to the other kind. “Restore purchases” does not bring back practice records (see “Where are my practice records stored?” above).
How do I get a refund?
Payments, renewals and refunds follow the rules and procedures of the App Store or Google Play. We do not give refunds outside the store (Terms of Use, Article 7).